At Serenity Water Systems Inc., we take your privacy and security seriously. We understand the importance of protecting your personal information and are committed to maintaining your trust.

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What Information We Collect

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We collect personal information directly from you when you communicate with us by phone, email, SMS, web forms, or in person. This may include:

• Your name, phone number, email address, and home address

• Details related to your water needs, appointments, and service preferences

• Payment and transaction details

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How We Use Your Information

We use your information only for legitimate business purposes, including:

• Providing and improving our services

• Scheduling appointments and conducting water assessments

• Responding to inquiries and providing customer support

• Sending email or SMS communications with your consent

• Issuing invoices, processing payments, and maintaining accurate records

We will never sell, rent, or share your information for marketing purposes.

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Third-Party Service Providers

We may store and process your information using trusted third-party service providers that assist us in operating our business (e.g., systems used for communication, customer relationship management, invoicing, or appointment scheduling).

These service providers are engaged solely to perform services on our behalf and are contractually required to:

• Keep your data confidential

• Use it only as necessary to perform their services

• Not use it for their own marketing, resale, or other purposes

This type of information handling is compliant with privacy laws and does not constitute unauthorized sharing.

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SMS and Email Communications

If you opt in, we may contact you via SMS or email for appointment reminders, service updates, and follow-ups. You may opt out at any time by replying “STOP” or by contacting us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service or installation) is permitted only as required to deliver services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Payment & Data Security

All payments are processed securely using encrypted systems. We follow industry best practices and take all reasonable steps to protect your personal and financial data from unauthorized access, misuse, or disclosure.

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Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To make a request or ask questions about our privacy practices, please contact us.